Refund policy

Thank you for shopping at OHYEAGOD, available at www.ohyeagod.com. We want our customers to be satisfied with their purchases. This Return and Refund Policy explains the conditions under which products may be returned, exchanged, cancelled, or refunded.

For questions regarding a return or refund, please contact us at:

Website: www.ohyeagod.com
Email: hello@ohyeagod.com
Phone: +1 786-361-0128
Business Address: 2369 KING AVE, AUBURNDALE, FL 33823-4810, United States

1. 30-Day Return Policy

We accept eligible returns within 30 days from the date the order is delivered.

To qualify for a return, the item must:

• Be returned within 30 days after delivery;
• Be unused, unworn, unwashed, and undamaged;
• Be in substantially the same condition in which it was received;
• Include all original tags, labels, packaging, accessories, and components where applicable;
• Not show signs of wear, washing, alteration, damage, stains, odors, or misuse; and
• Be accompanied by proof of purchase or the applicable order number.

Products that do not satisfy these requirements may be refused or may qualify only for a partial refund where permitted by applicable law.

2. How to Request a Return

Before returning an item, please contact us at hello@ohyeagod.com.

Your return request should include:

• Your full name;
• Your order number;
• The item or items you wish to return;
• The reason for the return; and
• Photographs if the product arrived damaged, defective, or incorrect.

Please do not send products back without first contacting us and receiving return instructions.

Returns sent without authorization may experience delays in processing.

3. Return Address

Unless our customer service team provides different instructions, approved returns should be sent to:

OHYEAGOD Returns
2369 KING AVE
AUBURNDALE, FL 33823-4810
United States

Customers should retain the shipping receipt and tracking information until the return has been fully processed.

4. Return Shipping Costs

If you are returning an item because you changed your mind, selected the wrong size, selected the wrong color, or otherwise no longer want the product, you are responsible for the return shipping costs.

If we sent you the wrong product or the product arrived damaged or defective, please contact us before returning it. After verification, we will provide an appropriate resolution, which may include a replacement, refund, or return shipping arrangement.

Original shipping costs, if any, are generally non-refundable unless the return results from our error or applicable law requires otherwise.

5. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If an item is damaged, defective, materially different from what was ordered, or if you received the wrong product, contact us at hello@ohyeagod.com as soon as reasonably possible.

Please provide your order number and clear photographs showing the problem.

We will review the information and, where appropriate, offer a replacement, refund, or another reasonable solution.

6. Non-Returnable Items

For health, hygiene, safety, or other legitimate reasons, certain products may not be returnable once opened, used, worn, altered, or otherwise rendered unsuitable for resale.

Items that may be excluded from return include:

• Items showing evidence of wear or use;
• Washed or altered clothing;
• Products damaged after delivery through misuse;
• Items missing original tags or packaging where those items are necessary to establish the product's original condition;
• Gift cards;
• Final-sale items where clearly disclosed before purchase; and
• Products that cannot legally or hygienically be returned.

These restrictions do not affect rights that cannot lawfully be excluded.

7. Clothing and Footwear

For apparel, footwear, denim, knitwear, hoodies, outerwear, suits, tops, bottoms, and similar products, customers may try items on carefully to determine fit.

Products showing signs of extended wear, washing, alteration, stains, perfume, smoke, cosmetics, deodorant, damage, or other use beyond reasonable fitting may not qualify for a full refund.

8. Exchanges

If you need a different size, color, or eligible replacement item, please contact hello@ohyeagod.com.

Exchange availability depends on inventory.

Where a direct exchange cannot be completed, we may ask you to return the original item for a refund and place a new order.

9. Refund Processing

After an eligible return is delivered to us, it will be inspected.

If approved, the refund will be issued to the original payment method.

We normally process approved refunds within 7 business days after inspection and approval of the returned product.

Your bank, credit card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.

We do not control payment-provider processing times.

10. Partial Refunds

Where permitted by law, we may issue a partial refund if a returned product:

• Shows signs of use;
• Is damaged after delivery for reasons not caused by us;
• Is missing original packaging, accessories, labels, or components; or
• Has otherwise experienced a reduction in value caused by handling beyond what was reasonably necessary to inspect the product.

11. Order Cancellation

Customers may request cancellation before an order has been fulfilled or shipped.

Contact us immediately at hello@ohyeagod.com.

If an order has already entered fulfilment or has been shipped, cancellation might no longer be possible. In that situation, the customer may request a return after receiving the order in accordance with this policy.

12. Refused and Undeliverable Packages

If a package is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, we may deduct reasonable additional shipping expenses from the refund where permitted by law.

13. Consumer Rights

Nothing in this policy limits any rights available to customers under applicable consumer protection law.

Where mandatory law provides greater rights than this policy, the mandatory legal requirements will apply.

14. Contact Us

For return, exchange, cancellation, or refund assistance:

OHYEAGOD
Website: www.ohyeagod.com
Email: hello@ohyeagod.com
Phone: +1 786-361-0128
Address: 2369 KING AVE, AUBURNDALE, FL 33823-4810, United States