Shipping policy

This Shipping Policy explains how orders placed through www.ohyeagod.com are processed, shipped, tracked, and delivered.

Store: OHYEAGOD
Email: hello@ohyeagod.com
Phone: +1 786-361-0128
Address: 2369 KING AVE, AUBURNDALE, FL 33823-4810, United States

1. Order Processing

Orders are processed after successful payment authorization.

Before fulfilment, orders may be subject to reasonable verification procedures, including payment verification, address verification, inventory confirmation, and fraud-prevention checks.

Processing times may vary depending on product availability, order volume, public holidays, weekends, and other operational factors.

The delivery estimate presented on the product page, cart, or checkout at the time of purchase should be considered the applicable delivery estimate for the order.

2. Shipping Destinations

We ship to destinations made available through our checkout.

Availability of shipping services depends on the customer's destination and the products contained in the order.

If an address cannot be serviced, checkout may prevent completion of the transaction or we may contact the customer after the order is placed.

3. Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

The customer will have an opportunity to review available shipping methods and applicable charges before placing an order.

We do not add undisclosed shipping charges after an order has been submitted.

4. Delivery Estimates

Delivery estimates provided through our website or checkout are estimates and not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;
  • Severe weather;
  • Natural disasters;
  • Transportation disruptions;
  • Customs procedures;
  • Public holidays;
  • High seasonal shipping volumes;
  • Incorrect addresses;
  • Security inspections; and
  • Other events beyond our reasonable control.

We will make reasonable efforts to assist customers when a material delivery problem occurs.

5. Order Tracking

Where tracking is available, customers will receive tracking information by email or through the applicable order-status page after shipment.

Tracking information may require additional time to become active after a shipping label is created.

6. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

If this occurs, the customer may receive more than one package and more than one tracking number.

Receiving one package does not necessarily mean that the entire order has been delivered.

7. Correct Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

Before submitting an order, please verify:

  • Recipient name;
  • Street address;
  • Apartment, unit, or suite number where applicable;
  • City;
  • State;
  • ZIP or postal code;
  • Country; and
  • Contact information.

If you notice an error after placing an order, contact hello@ohyeagod.com immediately.

We cannot guarantee address changes after an order has entered fulfilment or shipment.

8. Failed Delivery

If a package cannot be delivered because of an incorrect or incomplete address, failure to collect the shipment, or another circumstance attributable to the recipient, additional shipping charges may apply if the order must be resent.

9. Lost Packages

If tracking indicates that a shipment appears lost or has not moved for an unusually long period, contact us at hello@ohyeagod.com.

We will review the shipment information and, where appropriate, contact the carrier.

10. Packages Marked Delivered

If tracking shows a package as delivered but you cannot locate it, please:

  • Check around the delivery location;
  • Check with household members;
  • Check with building management or reception where applicable;
  • Check with neighbors where appropriate; and
  • Contact the shipping carrier.

If the package still cannot be located, contact us so that we can review the circumstances.

11. Damaged Shipments

If a product arrives damaged, retain the product and packaging and contact hello@ohyeagod.com promptly.

Please provide:

  • Your order number;
  • Photographs of the damaged product;
  • Photographs of the packaging; and
  • A description of the issue.

12. Customs, Duties, and Taxes

For international shipments, the customer may be responsible for import taxes, customs duties, brokerage fees, or other charges imposed by the destination country unless the checkout specifically states that such charges are included.

These charges are controlled by government authorities and customs agencies and are not determined by OHYEAGOD.

13. Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Once an order has been fulfilled or transferred to a shipping carrier, we may no longer be able to modify or cancel the shipment.

14. Contact Information

For shipping questions:

OHYEAGOD
Website: www.ohyeagod.com
Email: hello@ohyeagod.com
Phone: +1 786-361-0128
Address: 2369 KING AVE, AUBURNDALE, FL 33823-4810, United States